Our Learning and skills at work survey, in partnership with Accenture, explores the trends and practices in learning and skills development within organisations. Its goal is to provide learning professionals and senior leaders with evidence-led recommendations to transform the learning provision within their contexts.  

The COVID-19 pandemic has caused unprecedented upheaval over the past year. As organisations went into survival mode during lockdown, learning and development (L&D) functions were presented with significant challenges. Many faced reduced budgets, changing demands, and not least the sudden switch to full digital delivery as face-to-face learning became restricted.

However, for some organisations and their learning teams, the crisis has proved to be an opportunity: to refresh their alignment with organisational needs, examine the enablers of collaboration and learning, to embrace digital technology and support employee reskilling and redeployment at a time of ongoing workforce disruption.

In this still uncertain climate, our research underscores the need for organisations to be curious, to step outside of their comfort zones and embrace new ways of delivering learning with impact for the digital age.

Explore the research findings

Download our survey report for full details of our findings and recommendations. Complementing the report is a set of case studies of seven high-profile organisations and their L&D journey through the pandemic. Their experiences will serve as helpful examples for those looking to steer their course through what may be a protracted and complex post-pandemic recovery.

While many learning professionals have had to do more with less in the last year, it was also a time to challenge assumptions and embrace new ways of doing things. It’s clear there is no going back – the pandemic has likely changed for good the face of learning and skills development in organisations.

Lizzie Crowley

Senior Policy Adviser, CIPD

The need for learning is greater than ever before, with businesses needing both better technology skills and more human ingenuity. This research captures a snapshot of upheaval and raises questions for the future about how we continue to reinvent and reimagine learning and skills for our organisations.

Andy Young

Managing Director, Accenture Talent & Organisation

The past year created a unique climate where often siloed business functions are now working together to solve critical business challenges. Now is the time to build forward and leverage that momentum to improve individual, team and organisational learning.

Laura Overton

Independent industry analyst

Key findings

  • Around a third of organisations report reductions in budgets, L&D headcount and use of external consultants. Organisations who had been more severely impacted by the pandemic have had to make greater cuts to learning budgets. 

  • Only 18% of organisations think that their learning strategy, investment and resourcing will go back to what it was before the pandemic. 

  • Despite the seismic shift to digital learning, take-up of technologies that have the potential to make learning more engaging and effective, remains low. The proportion using mobile apps, chatbots, VR and AR animations or games is largely unchanged from last year. 

  • Organisations that adopt a more sophisticated approach to technology create a virtuous circle, generating an increased appetite for learning.  

  • Compared with last year, a greater proportion say their learning strategy is aligned with business priorities and the vast majority report that they are clear about the way learning adds value in their organisation. 

  • The switch from traditional forms of learning to digital has in some cases improved the way individuals support each other; there has been a significant upswing in the proportion of organisations saying they develop and maintain a climate of trust, as well as a rise in those that say employees are supporting each other to learn.  

  • Since last year, a greater proportion of organisations say they have assessed the impact of automation and how to redeploy employees affected (51%) as well as how roles are changing and how to reskill to meet these needs (64%).  

  • Organisations are more confident about their ability to address current skills gaps, with 72% reporting that they are able to effectively tackle skills gaps. 

  • While more organisations had online facilitator roles in place, only a minority had design roles, such as learning technologist/product owner (11%), digital asset creator (7%) and instructional designers (11%).  

  • Only a third of L&D professionals say they are proactive in identifying performance issues before recommending a solution, and only a quarter design and make recommendations using evidence-informed principles to address those issues. 


In light of the survey findings, and acknowledging the huge impact of the pandemic on organisations, we set out a number of calls to action for practitioners:

Reflect on what has worked well during the pandemic and what can be adapted to build back better.

Embrace digital innovation – define your technology strategy in line with your learning strategy. Start small and experiment before scaling up.

Co-create organisational value through continued cross-team working and cultivate collaboration between business and learning leaders.

Harness the wider learning environment by agreeing the role of line managers in the L&D context, encouraging peer-to-peer connections and supporting individuals to apply their learning.

Plan for the future skills your people and organisation need. Encourage continual learning, create the clear learning pathways and career choices.

Be evidence-based: define your desired outcomes, engage key stakeholders, gather evidence and measure learning impact on performance.

About the research

We collected our research sample via a YouGov panel, supplemented by insights drawn from L&D professionals taken from across the CIPD’s network. Fieldwork took place in February 2021, with more than 1,200 people responding. The survey was specifically aimed at people working in HR/L&D or occupying senior roles, as the questions required specific knowledge on L&D practices and policy.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialised capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. 

We unlock the potential of people and organisations to lead disruption that advances industry and society. Using objective diagnostics and data insights, we create real-time learning to equip employees with the right skills that help organisations pivot at speed and scale. We help clients reskill and new skill workforces through on-demand, continuous, and customised digital experiences.

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